Shipping & Returns
Holidays 2024: Due to courier transit times, possible delays and high volumes we cannot gurantee delivery before the Holidays if orders are placed before or on a certain date, we recommend placing orders earlier if possible to ensure sufficient order turnaround time. Our last FedEx US Ground Shipment of 2024 closes on Wednesday December 18th, 2024. (EST)* Any orders placed containing dangerous goods* after this date will not ship until the New Year.
Shipping
Shipping Rates
Standard Ground FedEx:$16.00
Standard Shipping FedEx Ground will deliver the package within 5-12 business days, depending on your location within the 48 contiguous United States service area and type of service. If you are located outside the 48 contiguous states, your order may be cancelled due to the difficulty of freight transport and/or type of goods in your order. We are currently working on a possible solution to service certain states outside the 48 contiguous states.
*Orders totaling $300.00 or more are considered high value and will be sent with direct signature if shipped with FedEx. The package will only be released if someone present at the destination address is able to sign for it. If you would like this signature request removed, please contact us immediately following the submission of your order on our website, and please include the order number to ensure timely processing. Please note if the signature request is removed by the recipient or a request is made to remove the signature, Lothantique Inc. assumes no responsibility after the package leaves our warehouse grounds.
Lothantique Inc. ships non-dangerous goods shipments with FedEx Express shipping, please allow 2 to 4 business days for your order to arrive.
Lothantique Inc. ships dangerous goods shipments (room spray, fragrance diffusers, perfumes, etc.)/ overweight shipments consolidated once a week with FedEx Ground shipping.* The shipment will usually leave for the border Thursdays with some exceptions during holidays. Due to the processing times of US Customs clearance, all orders received after 12pm (EST) on Wednesdays will ship on the Thursday the week after. Please allow tracking number up to 3 business days to activate after it is received as it requires to be activated at the border. Please be advised that shipments can also be delayed due to alternate reasons outside of our control (ex. weather conditions).
Please note: we are not able to ship to a P.O. Box within the U.S.A, a street address is required for shipping.
Delivery dates are approximate and do not guarantee delivery within the stated time periods. Periodically delays occur as all orders are subject to customs inspection.
For orders totaling over $800, you are required to provide a Social Security number or Federal ID number for customs purposes.
Order Status
If you would like to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-877-425-7627 or email us at info@lothantique.ca and we will be happy to assist you.
Shipment tracking is a service provided by the carrier chosen for the delivery of your package. Each carrier assigns a unique tracking code to your package once that package is recorded as being in their system, and once the package has physically left our warehouse. We are given access to these tracking codes by the carrier once a package is shipped. Until the carrier assigns these tracking codes, we cannot provide you access to tracking codes.
Out of Stock Items
If a product you ordered is out of stock, you will be informed by e-mail within 48-72 business hours of your purchase. The default procedure for your order will be one of two procedures depending on our follow-up communication:
- Ship your order minus the out of stock item and receive refund for out of stock item.
- We may ask if you would like to substitute the same product in a different scent or style that is available.
Should you wish to cancel your entire order, please notify us immediately upon receipt of our follow-up email. Once refunds are processed they cannot be reversed. We apologize for any inconvenience caused.
Incorrect Shipping Address
Lothantique Inc. bares no responsibilty if the shipping address provided is incorrect. Please ensure your address is correct upon checkout and order submission.
If a package has not shipped and is still in transit, the shipping address can possibly be amended directly with the courier, however, an amended shipping address is not guaranteed to be fufilled. Once a package is delivered no shipping address can be amended.
Returns
We do not accept returns or exchanges.
What do I do if my products are damaged on arrival?
Please notify customer service of any damaged or defective products. We will offer replacement or refund of damaged or defective products. Discrepancies must be reported within 10 days of receipt of your order.
Simply contact us by email: info@lothantique.ca or call us: Tel: 1-877-425-7627 during office hours, Monday to Friday 9 AM - 5 PM (EST) and ask for Website Customer Service.
International Orders
If you are a Canadian or US resident and wish to ship your package overseas, or if you live outside North America and wish to receive a package, please email our Customer Service Department to receive a quote on shipping.
Customer Service: info@lothantique.ca