Shipping & Returns
Standard Shipping FedEx Ground will deliver the package within 5-12 business days, depending on your location. Lothantique Inc. consolidates US shipment once a week to minimize the customs fees and to secure a low flat rate shipping cost. The shipment will leave for the border on Thursday every week. Due to the processing times of the customs clearance, all ordered received after 3:00 PM (EST) on Wednesdays will ship on the Thursday the week after.
Please note : we are not able to ship to a P.O. Box within the U.S.A, a street address is required for shipping.
Delivery dates are approximate and do not guarantee delivery within the stated time periods. Periodically delays occur as all orders are subject to customs inspection.
For orders totaling over $800, you are required to provide a Social Security number or Federal ID number for customs purposes.
Standard Ground FedEx $14.00
If you would like to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-877-425-7627 or email us at firstname.lastname@example.org and we will be happy to assist you.
Shipment tracking is a service provided by the carrier chosen for the delivery of your package. Each carrier assigns a unique tracking code to your package once that package is recorded as being in their system, i.e. has actually left our distribution warehouse. We are given access to these tracking codes by the carrier once a package is shipped. Until the carrier assigns these tracking codes, we cannot provide you access to tracking codes.
Out of Stock Items
If a product you ordered is out of stock, you will be informed by e-mail within 48 business hours of your purchase. Upon receipt of the e-mail you will have three options as follows:
- Receive the out of stock item when it arrives with free shipping.
- Receive your order minus the out of stock item and receive refund for out of stock item.
- Cancel entire order and receive full refund.
We do not accept returns or exchanges.
WHAT DO I DO IF MY PRODUCTS ARE DAMAGED ON ARRIVAL?
Please notify customer service of any damaged or defective products. We will offer replacement or refund of damaged or defective products.
Simply contact us by email: email@example.com or call us: Tel: 1-877-425-7627 during office hours, Monday to Friday 9 AM - 5 PM (EST) and ask for Website Customer Service.
If you are a Canadian or US resident and wish to ship your package overseas, or if you live outside North America and wish to receive a package, please email our Customer Service Department to receive a quote on shipping.
Customer Service: firstname.lastname@example.org